Birdeye Search AI review: pricing, features & alternatives

birdeye.com/search-ai, birdeye.com/pricing and two Birdeye help center articles, one on AI Search prompts and one on report settings (read 14 October 2026). Birdeye has no llms.txt at birdeye.com/llms.txt. The product page presents AI Search as a job for Jay, Birdeye's agent orchestrator: track visibility, find the cause of a drop, then dispatch other agents to fix it. Reports cover Citations, Visibility, Ranking, Accuracy and Sentiment, and can be generated by brand, by location, or both.

The help center's engine list is specific: ChatGPT, Gemini, Perplexity, Google AI Mode, Google AI Overviews, Grok and Claude. You choose which ones each report uses. The product page also says Birdeye is SOC 2 Type II certified, GDPR compliant and HIPAA compliant, which matters for the healthcare and dental groups it targets.

Birdeye bills AI Search by prompt. One prompt is one query on one engine for one location, and the help center gives the formula: locations x scan frequency x engines x prompts. Its own example, 25 locations on 3 engines with 15 prompts each and monthly scans, comes to 1,125 prompts a month. Each new theme adds 3 default prompts.

The fine print matters for a growing network. Usage resets each billing period, and unused prompts only roll over if an annual contract says so. Accounts on included prompts are charged overage up to 125% of the monthly limit, and scans pause beyond that. Pay-as-you-go overages cost 1.25x the standard rate, have to be enabled manually and are billed in arrears. Cadence is described three ways: the prompts article says monthly or quarterly with monthly as the default, the report settings page offers daily, weekly or monthly, and the product page says weekly scans are available. Ask which applies to your contract.

Birdeye's pitch is consolidation. It says AI Search replaces a standalone GEO tracker because the same platform also corrects listings, generates reviews and publishes content. That holds if Birdeye already manages your listings: the Accuracy report pushes corrections to managed sources automatically and only points you to unmanaged ones, like forums or third-party directories. The pages we read do not describe AI crawler logs or AI-referred visitor analytics, so the step from an AI answer to a site visit is not something Birdeye documents here.

Every row below is a capability we already listed for Birdeye Search AI. It is the published feature set for this page, not a guess at an unpublished demo. Compare it with the Promptwatch checklist that follows.

On this listing, Birdeye Search AI is a Enterprise GEO platform for Multi-location brands already on Birdeye for reviews and listings that want AI visibility tracked and fixed per location.. What we sourced here: Engines: ChatGPT, Gemini, Perplexity, Google AI Mode, Google AI Overviews, Grok, Claude; Visibility Score and share of voice by brand and by location, with Citations, Ranking, Accuracy and Sentiment reports; Accuracy report traces wrong hours or addresses to the source; managed listings are corrected automatically; AI Search Optimization Agent ranks fixes by impact and hands them to Listings, Blog and FAQ agents; Prompt-metered usage: locations x scan frequency x engines x prompts.

If you buy Birdeye Search AI for the job above, plan a second tool (or Promptwatch) for the layers this listing does not document. Still missing here: AI crawler logs (Agent Analytics), crawl-to-citation path, bot errors; Visitor analytics: AI-referred sessions and conversions; Content Agents that plan, write, and publish GEO pages to a CMS with a review inbox; Citation analytics at page, domain, Reddit, YouTube, and offsite level; Prompt volumes, difficulty, query fan-outs, personas, city-level geo; Prompt and citation trends (what changed between checks); ChatGPT Shopping tracking and Ads Radar; Agent Chat, Unified Actions, MCP server / REST API on paid plans. Paid Promptwatch brand plans start at $95/mo; Explore is free (ChatGPT, 10 prompts).

Birdeye Search AI's public pages (and this listing) describe a narrower job than Promptwatch. Most rivals answer whether you were mentioned. Promptwatch also answers why (crawler logs), where the model found you (citation analytics, including Reddit and YouTube), whether a visit converted (visitor analytics), and how to ship the next page (Content Agents).

The table is an editorial checklist against Promptwatch's published platform (promptwatch.com/llms.txt, 2026-08-23). It is not a hidden feature list for this vendor. 'Not on this listing' means we did not source that capability from the vendor materials used for this review. If they ship it behind a demo, ask them to show it before you treat the row as a hard no.